St Mark’s Coptic Orthodox Church, Sydney
Privacy Policy
- Overview
St Mark Medical Centre (“we”, “our”, “us”) is committed to protecting the privacy of all patients, visitors, and website users. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using stmark.com.au or receiving services from our clinic, you consent to the handling of your information as described in this policy.
- Information We Collect
We collect information necessary to provide high‑quality medical care and operate our practice safely and efficiently.
2.1 Personal Information
This may include:
- Full name, date of birth, gender
- Contact details (address, phone number, email)
- Medicare number, DVA number, concession card details
- Next‑of‑kin or emergency contact information
2.2 Health Information
As a medical practice, we collect sensitive health information such as:
- Medical history and clinical notes
- Test results, imaging, pathology reports
- Prescriptions and medication history
- Referrals, specialist reports, and hospital discharge summaries
2.3 Website & Digital Information
When you visit stmark.com.au, we may automatically collect:
- IP address and browser type
- Pages viewed and time spent on the site
- Cookies and analytics data (e.g., Google Analytics)
This information helps us improve website performance and user experience.
- How We Collect Information
We collect information through:
- Patient registration forms
- Consultations with doctors, nurses, and allied health professionals
- Online appointment bookings
- Electronic communication (email, SMS, online forms)
- Third‑party providers such as My Health Record, pathology labs, imaging centres, and specialists
- Why We Collect and Use Your Information
We use personal and health information for purposes including:
- Providing safe, effective medical care
- Managing appointments, billing, and Medicare claims
- Communicating with you about your care
- Coordinating treatment with specialists and hospitals
- Practice management, quality assurance, and staff training
- Meeting legal, regulatory, and accreditation requirements
We will not use your information for marketing without your explicit consent.
- Disclosure of Information
We may disclose information to:
- Treating healthcare providers (specialists, hospitals, allied health)
- Pathology and imaging services
- Medicare, DVA, and private health insurers
- My Health Record (only with your consent)
- IT providers who support our clinical systems
- Government agencies when legally required (e.g., public health reporting)
We do not sell or share personal information with third parties for advertising.
- Data Storage and Security
We take reasonable steps to protect your information from loss, misuse, unauthorised access, or disclosure. This includes:
- Secure clinical software and encrypted backups
- Role‑based access controls for staff
- Secure messaging for clinical communication
- Regular cybersecurity monitoring and updates
If a data breach occurs, we follow the Notifiable Data Breaches Scheme.
- Accessing and Correcting Your Information
You may request access to your personal or health information at any time. We will:
- Provide access unless restricted by law
- Correct inaccurate or incomplete information upon request
Requests can be made by contacting our reception team.
- Online Services and Cookies
Our website may use cookies and analytics tools to improve functionality and measure performance. You can disable cookies in your browser settings, but some features may not work as intended.
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.
- Communications
We may contact you via SMS, email, or phone for:
- Appointment reminders
- Test result notifications
- Practice updates
You may opt out of non‑clinical communications at any time.
- Complaints
If you believe your privacy has been breached, you can contact us directly. We will investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
- Contact Details
St Mark Medical Centre
Website: stmark.com.au
49 Station Street, Arncliffe, NSW, 2205